Canvas not loading student perspective

[JocelynMorin]

Why is my canvas not loading anything but a blank screen from a student perspective. When I log into my canvas it immediately shows me a blank screen, it will not let me load my dashboard, it won’t let me open and courses. What do I do? I even tried accessing canvas on other web browsers such as google, bing, and safar

[KristinL · Accepted solution]

Hi @JocelynMorin -

We've been seeing similar questions recently here in the Community.  What I've been recommending is the following:

• Check to ensure you are using an up-to-date web browser.  Google Chrome and/or Mozilla Firefox are good options.
  • What are the browser and computer requirements for Instructure products?
• Try clearing your browser history/cache.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Contact the Canvas Help Desk team.  How do I contact Canvas Support? - Instructure Community

Hopefully, there will be some things here that will help and you'll see things go back to normal soon.

[KristinL · Accepted solution]

Hi @JocelynMorin -

We've been seeing similar questions recently here in the Community.  What I've been recommending is the following:

• Check to ensure you are using an up-to-date web browser.  Google Chrome and/or Mozilla Firefox are good options.
  • What are the browser and computer requirements for Instructure products?
• Try clearing your browser history/cache.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Contact the Canvas Help Desk team.  How do I contact Canvas Support? - Instructure Community

Hopefully, there will be some things here that will help and you'll see things go back to normal soon.

[Chris_Hofer · Accepted solution]

Good afternoon, @JocelynMorin ...

In addition to the info that you got from @KristinL, I also found a page on Bowling Green State University's website that might have some helpful information for you:

Canvas (bgsu.edu)

Hopefully this extra bit of info will also be of help to you.