Canvas not working on my Safari (but everyone else)

[JesúsUrzúa]

It is been already like 3 months since I can't access Canvas using my MacBook's Safari (version 15, and now 16)...
I get the attached error.

Everyone else's, even on my iPhone's Safari, can access it without any problem

I have tried already the typical trouble shooting (restoring cachés, clearing cookies and website data) and the problem remains still.

[SusanNiemeyer · Accepted solution]

Safari and Canvas do not "play" well together. I would highly recommend switching to another browser. Generally, Firefox and Chrome are the best browsers to use with Canvas.

[SusanNiemeyer · Accepted solution]

Safari and Canvas do not "play" well together. I would highly recommend switching to another browser. Generally, Firefox and Chrome are the best browsers to use with Canvas.

[JesúsUrzúa1]

I have worked it out... if Canvas was added to your favorites tab on Safari and got updated or stuck at any login, then this problems arises.

The solution is easy... yes, to delete all Internet Files (cookies, caché, website data) BUT not before removing Canvas from favorites... and voilá!

hope this helps the rest of you out there sometime.

thanks all, hope Canvas does invest in all browsers (specially those that are so well optimized).

[KristinL · Accepted solution]

hi @JesúsUrzúa -

@SusanNiemeyer is correct. Please see our recommendations for browsers:

What are the browser and computer requirements for Instructure products? 

Also, you can clear your cache/cookies:

How do I clear my browser cache on a Mac? 

[JesúsUrzúa1]

I have worked it out... if Canvas was added to your favorites tab on Safari and got updated or stuck at any login, then this problems arises.

The solution is easy... yes, to delete all Internet Files (cookies, caché, website data) BUT not before removing Canvas from favorites... and voilá!

hope this helps the rest of you out there sometime.

thanks all, hope Canvas does invest in all browsers (specially those that are so well optimized).