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mariac
New Member

Canvas open source - McGraw-Hill integration

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Hi! We are having problems with the McGraw-Hill app integration. After adding the app, with the consumer key and shared secret, the 2 developer keys are not created, and they should appear under the Inherited keys area. As such, the integration is not working. 

Has anyone had a similar problem? What could we be missing in our canvas installation?

Thanks in advance.

Maria

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NicoletteStaley
Instructure
Instructure

Since you are running the Open Source version of Canvas, it is difficult to assist with troubleshooting what might be going on, but I recommend first that you make sure you are following the steps outlined in this McGraw-Hill Support page about integrating with Canvas.

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NicoletteStaley
Instructure
Instructure

Since you are running the Open Source version of Canvas, it is difficult to assist with troubleshooting what might be going on, but I recommend first that you make sure you are following the steps outlined in this McGraw-Hill Support page about integrating with Canvas.

Thanks for the reply. The content of that page is different from the instructions we received from McGraw-Hill, that consisted in simply adding the integration through the apps. After adding the app, 2 developer keys should appear under the Inherited keys area, but that area is actually empty. When we try to access it within a course, there is an error message as attached. Really frustrating!