Hello there, @LeanneFurby ...
I'm not familiar with Educaplay since it appears to be a third-party LTI External Tool that can be integrated with Canvas. I see that they have a page on the EduAppCenter: Edu App Center: Educaplay. I went to their website for the LTI, LTI (Learning Tools Interoperability), and I see they have a "Support" link at the top of the page. Since this is a third-party integration, I would recommend that you reach out to their tech support folks.
Also, I'm not sure if you are the Canvas administrator at your school, so the Educaplay LTI may have been installed at the root Canvas account level. You'd need to have a conversation with your school's admin who could reach out to the Educaplay tech support on your behalf to get things resolved.
I hope this will be of some help to you. Good luck!
