Hi @CliffJacob,
This is a question you'll need to contact someone at your son's school to inquire about. The Canvas community is made up of Canvas users from around the globe, and while we can answer many Canvas-oriented questions, we do not have any specific information about individual school/institution policies or practices. This means we are, unfortunately, not able to answer this specific question ourselves.
I hope the school is able to help you our quickly once you contact them!
-Chris
