External Tool

[BLewis26]

When attempting to add an Evolve External Tool (today, all of a sudden), not only is the 'External Tool' link now displaying 'External Link', but when selected, it will not load Evolve, only a blank page. (see attached screenshots).

• I have enabled third-party browsing (cookies) for both Canvas and Evolve
• I have added both Canvas and Evolve gateway IP addresses to the approved sites list on Google Account to bypass cookies blocking.

Evolve Tech Support states that their end is working properly and as long as cookies are enabled, the link should be working.

[dbrace · Accepted solution]

Hi @BLewis26,

Have you reached out to Evolve Support:

• message = https://service.elsevier.com/app/contact/supporthub/evolve/
• chat = https://service.elsevier.com/app/chat/chat_launch/supporthub/evolve/
• call = https://service.elsevier.com/app/phone/supporthub/evolve/

-Doug