Extra time on quizzes

[lemonsle]

This is the second time I've had to contact Canvas regarding their product. It took me 5 minutes to find a place to post this issue. Strike one.

Quizzes allows instructors to provide extra time to students who have disability or other accommodations for this purpose. I have read the instructions (convoluted and misleading as they are), I have followed them, and I have discussed this topic with this very community before. Why doesn't this feature work? I set up a quiz last week (to be taken today) and gave all of the appropriate students extra time, per their LEGALLY covered educational needs. Once again, Canvas failed. Today those very same students started contacting me, telling me they had no extra time. I contacted our IT department who tells me their "backup" shows no evidence of students ever having extra time. I have over 450 students in five classes. I need an LMS that works correctly the first time, not an LMS that I have to keep checking on to be sure it's not having a "moment" at any given day and time. I also need SOMEONE who can fix this problem, instead of giving me the run-around to another department, telling me to make a suggestion for a future feature, etc. What is going on with this feature? Why is it offered if it doesn't work?

[Chris_Hofer]

Hello @lemonsle...

I am sorry to read that you have been experiencing some issues with your quizzes and providing extra time for some of your students.  Full disclosure...I do not work for Instructure, nor do I teach in Canvas (I'm a Canvas administrator at our Technical College).  That being said, I would like to ask a few questions for clarification...just so we have a good idea of the things you may have already tried.

• Do you know which version of the Canvas Quizzing engine you are using?  Classic Quizzes or New Quizzes?  If you aren't sure, here are a couple videos that show the differences:
  • Quizzes Overview (Instructors)
  • New Quizzes Overview (Instructors)
• Although I don't think you stated this in your question, I assume that you set up your quiz as a timed quiz?  (Example: everyone would get an initial 30 minutes to complete the quiz)
• Depending on which version of Quizzes you are using, I assume you were following one of these Guides?  And, with either Guide, have you double-checked to make sure that the information provided in the blue boxes at the top of each Guide applied to your particular quiz?
  • Once I publish a timed quiz, how can I give my students extra time?
  • How do I add assessment accommodations for a student in New Quizzes?

Hoping to hear back from you on these items.  Thanks much...take care, stay safe, and be well.