Fillable PDFs displaying double in Speedgrader

[richardsonji]

UPDATE:  I was directed to this https://community.canvaslms.com/thread/49491-fillable-pdf-content-is-doubled-blurry-in-speed-grader and instructed to submit a ticket.  Thanks.

We have an instructor of a nursing course who has her students upload their fillable PDFs into Canvas. In Speedgrader, everything on the form (with the exception of the titles on the form itself) is doubled, so it looks as if you are reading cross-eyed.

If the file is downloaded from Speedgrader, it looks fine.  Any suggestions?

[Stef_retired · Accepted solution]

 @richardsonji , as I was the person who directed you to submit a ticket, here are the instructions for doing so:  How do I get help with Canvas as an instructor?

[Stef_retired]

...and if you've already submitted a ticket to Canvas Support, you can provide the case number here so others can reference it in their own tickets. Thanks.