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SarahEKim
New Member

How do I remove email notifications from my child's old school?

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My son graduated from middle school two years ago; however, I am still receiving Canvas notifications from his old school. I've been contacting tech support to have our emails removed, but to no avail. Any suggestions would be appreciated.

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greydon
Community Team
Community Team

Hello @SarahEKim 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with removing the notifications from an old school. If the  school will not assist and  remove the account or association, the student can go in and turn off  all notifications  they have set up for the old school. They  will  log in, click on account - notifications and disable everything.

Here is the Canvas guide:

https://community.canvaslms.com/t5/Student-Guide/How-do-I-manage-my-Canvas-notification-settings-as-... 

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greydon
Community Team
Community Team

Hello @SarahEKim 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with removing the notifications from an old school. If the  school will not assist and  remove the account or association, the student can go in and turn off  all notifications  they have set up for the old school. They  will  log in, click on account - notifications and disable everything.

Here is the Canvas guide:

https://community.canvaslms.com/t5/Student-Guide/How-do-I-manage-my-Canvas-notification-settings-as-... 

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