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jschery
New Member

How to mass delete messages in Inbox

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Hi Everyone! I have looked on many of the forums on this website and trying to figure out how to mass delete messages in the Canvas inbox. I have tried clicking on the first message and then holding shift and clicking on the last message but it does not work to highlight all messages. I have also tried doing CTRL+A in order to highlight all messages but that does not work as well. Please help I would appreciate any assistance. 

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chofer
Community Coach
Community Coach

Hi @jschery ...

Interesting.  I tried both of those methods to select messages in my Canvas Inbox, and they both worked for me (I am on a Windows 11 laptop).  Not sure why it would not work for you.  Have you tried reaching out to the Canvas Help Desk staff to see if they might be able to provide some additional assistance?

How do I contact Canvas Support? - Instructure Community

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5 Replies
chofer
Community Coach
Community Coach

Hi @jschery ...

Interesting.  I tried both of those methods to select messages in my Canvas Inbox, and they both worked for me (I am on a Windows 11 laptop).  Not sure why it would not work for you.  Have you tried reaching out to the Canvas Help Desk staff to see if they might be able to provide some additional assistance?

How do I contact Canvas Support? - Instructure Community

How do you contact Canvas Help Desk staff to see if they might be able to provide some additional assistance?

chofer
Community Coach
Community Coach

Hi again, @jschery ...

I provided you a link in my previous reply...which was: How do I contact Canvas Support? - Instructure Community

I wasn't sure if you were a student or an instructor, so the link I gave you includes additional links for both instructors and students.  If you are using your PC / laptop, you can use one of the links under the heading "Canvas Web".  Or, if you are using one of the Canvas mobile apps, you can use one of the links under "Canvas Mobile Apps".

Hope this helps.

stephanie_estes
New Member

This really should be something to address easily.  Managing the inbox is not a detail we have been advised on as teachers, but I am now seeing that my inbox is full of messages sent since I have been using Canvas...for many years.  One thing I think that would be really helpful would be 1)  deleting messages associated with the course when the course is archived or deleted or 2) a "select all" option so that the tedious process of scrolling through all of the many emails screen by screen isn't necessary.  I have been working on this all morning...and still have not cleared my inbox. Sigh.

Hi @stephanie_estes ...

Regarding your #2... have you tried scrolling down the list of your messages on the left side of your Canvas Inbox and then using the keyboard combo Ctrl + A ?  This is the keyboard shortcut for "select all".  This worked for me...it highlighted all my message in a light-blue color.  I could then delete them all at one time...if I wanted to do that.