Agreed! This was not happening in the past to me in Canvas messaging, but is now as of mid June. In the past, I would be notified of new messages regardless if they were brand new messages from a student or in response to a prior conversation that was archived. Now, all of a sudden, archived conversations are not showing as new messages and I have been missing student communications. Archives did not work like that in my prior experience. When a student would respond to an archived message, I would see it in my Canvas inbox and I would receive an emailed notification to my school Microsoft account as well so I was sure to know a student communicated with me. I did check my "notification" settings and they are all set in Canvas to immediately email me at my school Microsoft account for any new messages, so that is not the issue. I did not make any changes to my Canvas settings for this change to occur. It just started happening around mid June and no one on the school's tech team can figure out why this changed. Is there a setting instructors can change to have any new message (brand new messages or responses to archived messages) be placed in the inbox and for us to know if a student needs assistance or support? It is greatly hindering student communications in the current format. I tried to reach out to the Canvas team directly about this issue and they never responded to my request for assistance. It has been extremely frustrating. The other element making this more difficult is the archived area is not listed in date order, so in order to locate a "new" communication from a student, I have to scroll through the archives for several pages to see if any student from a past conversation responded. It is very time consuming. Keeping all messages in the inbox vs archiving them really keeps the inbox cluttered and again, can cause a message to be missed. Archiving helps organize the messages, but if we are not notified of new responses once archived now, instructors need to be made aware of this change.
