Inform user why their login is suspended

[d_tan]

Admin is given a UI function as well as an API to suspend users and reactivate them. But from the user's perspective, it's unclear why their access was suspended, because the error message simply says "Canvas does not have an account for user: <login>." Is there a way to provide a custom message or a link to an external URL, to help the communication?

The use case we have is if the student does not pay their fee or has a Visa issue, we want to stop them from using Canvas, but we don't want to change their course enrollment status.

[mzimmerman · Accepted solution]

Hi @d_tan 

No, there is not a place within Canvas to store an additional message or link informing students about why their account has been suspended.  If you are using an SSO to handle the authentication, you might look at whether there is an option to block that login at the SSO and provide a reason there.