Instructors & New Students Not Receiving Emails
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08-26-2024
07:34 AM
After the last update, some established instructors are not receiving about course updates. Some new students are not receiving Canvas invitations. Anyone else having intermittent communication issues?
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08-28-2024
07:31 AM
@JoannaDeMott , I would definitely recommend putting in a Support ticket for this so they can look into it further. It could be routing emails to a spam folder, instructors may have changed their notification settings, or any number of other things, but Support will be able to help you troubleshoot what is going on. In your ticket, include as much information as you can, including the names of instructors/students and what notifications they did not receive.
