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SCSon
Community Member

Invalid Pairing Code

Although my student has successfully generated a pairing code for me, every time I attempt to create a parent account using the system generated pairing code I receive an "Invalid pairing code" error. 

Yes, I know the pairing codes are case-sensitive and I have entered them EXACTLY as they appear. Also, I have double checked to make sure my student and I are in the same school district (ccsd.instructure.com).

I am at my wit's end...please help!

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20 Replies
KristinL
Community Team
Community Team

Because there is a number of individuals experiencing the same issue, I encourage you to reach out to CCSD's Canvas Support or Canvas Administrator for assistance. There may be something they can do locally. They could also group the reports into a single support ticket and submit it to Canvas directly.

I wish I had a "now" answer for you! 

SCSon
Community Member

I have not yet received any updates from CCSD IT Help Desk (shocking). I'm sure they are busy with lots of issues, but I hope to receive a solution soon. If/when I do, I will post it here.

Good luck to all you parents/students on the upcoming school year!

Anonymous
Not applicable

I'm having the same issue with invalid pairing code for my 3 children. I have tried everything, nothing works. 

mommybear
Community Member

CCSD parents,

I found this link on www.ccsd.net - I hope it helps...

https://docs.google.com/document/d/1em4S8yMU4aVGq5floRs1MTJ-ATBi3HYPjFUhQ7Gx3mY/edit

Note: 

When you’re on the login screen to enter your information, the web address will be ccsd.instructure.com and if it gives you an error with your student’s pairing code you will need to adjust that web address. Considering your child’s level you would enter “es”, “ms”, or “hs” before the “ccsd” if you encounter an error.

 

PrentissM
Community Member

I am also a parent and it keeps telling me that the pairing code is invalid

PrentissM
Community Member

I am logging on from a laptop and it will not allow me to create a parent account. As soon as the Pairing Code is entered and the box is checked to accept the terms it gives the invalid message.

 

KristinL
Community Team
Community Team

@PrentissM - The first thing I would check is the URL for where you are creating an account. The pairing code will only work for a specific institution. 

is there a link for Chesterfield County school district in North Chesterfield, VA/Richmond, VA

Hi! I found this resource, and I hope it helps! https://sites.google.com/ccpsnet.net/canvas-parent-resource/parent-account-creation-access?authuser=... 

It looks like they created some great videos to guide you, too! 🙂

And here's the direct link to CCPS login: https://mychesterfieldschools.instructure.com/login/canvas

  1. That was very helpful! The link does work.