Knewton refreshing

[EdmondBertola]

My Knewton browser keeps refreshing every minute or two. I have not found a fix for this and I am going crazy because I can barely type in the answer before it refreshes and makes me restart the problem. Do you guys have any advice?

[Jeff_F · Accepted solution]

Hello @EdmondBertola - permit me to redirect you. If you encounter any problems downloading or installing the LockDown Browser, contact Customer Support at support@knewton.com .

Also, here are a few help tips that I found online:

Before beginning a Knewton test that requires the use of the LockDown Browser, we recommend following the checklist below:

• Make sure that you have JavaScript and cookies enabled.
• Make sure that your pop-up blocker is turned off.
• You may need to temporarily turn off any spyware/virus detection software that may be running in the background of your computer when using LockDown Browser.
• Firewalls can also interfere with LockDown Browser. You will need to make sure the LockDown.exe application is allowed full access to the Internet, which means you may need to enter this into your firewall as an "Exception".

Once you finish installing the LockDown Browser, you can launch a secured quiz or test. First, go to your course* in a regular browser and click into the quiz or test. Click Launch in Secure Browser and Knewton will automatically launch the quiz or test in the installed LockDown Browser.  Note that once this browser is launched, you will not have access to using most applications on your computer for the duration of the quiz or test.

* Note: If your Knewton course is integrated with a LMS (such as Canvas, Blackboard, Moodle, or D2L), you should go to the LMS course through the regular browser first and launch the quiz or test from here. In the newly opened Knewton area, click the Launch in Secure Browser button to open up LockDown Browser. You should not open up LockDown Browser, outside of the LMS course, beforehand.