Many users having issues with Storyline in Canvas. Both parties blaming the other.
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I am not the only person who has been having trouble with Storyline in Canvas within the last month or so. See here:
I contacted Articulate Support and Canvas Support and here is what they had to say:
Articulate Support: "As much as I would like to provide assistance with the troubleshooting but, we don't support troubleshooting issues if it is only happening on a 3rd party's environment."
Canvas Support: "Since Storyline is a third-party product we unfortunately are not able to provide direct support for the content but you may want to try re-uploading the presentation that is not displaying properly to make sure that the appropriate files are in the course. "
This leaves us as the consumers without a solution, and without any indication that a solution is being worked on. Articulate and Canvas are among the most popular providers of their respective services, and users NEED the two to work together. Frankly I am baffled that neither party is interested in making this work.
This discussion post is outdated and has been archived. Please use the Community question forums and official documentation for the most current and accurate information.