MyLab Mastering generates "Complete registration by clicking the “finish the registration process” link sent to your email",

[StephenBryant01]

Greetings:

I have a student trying to register for a class.  He can get into the class and access most menu items, but when he tries to enter MyLab / Mastering, he gets the following at the top of the screen:

Complete registration by clicking the “finish the registration process” link sent to your email

When he goes back to the referenced email and clicks on the link to "Finish the registration process" the page he is sent to gives a window that starts with:

"It looks like you may have already confirmed your registration. . . ."

We are both very confused.   Any help would be great.

Thanks,

Stephen

[greydon]

Hello @StephenBryant01 

It sounds like there is an issue with the Pearson registration. Technically, this would be handled outside of Canvas and you are welcome to contact Pearson directly or speak with someone at the school for assistance. They should be able to determine where the disconnect is for this single student and ensure they are enrolled and ready to go with the Pearson integration.

https://support.pearson.com/getsupport/s/contactsupport 

[StephenBryant01 · Accepted solution]

Thanks to all who reviewed this:

Pearson level 3 support was able to fix this for me (us).  The problem was created when I copied the Canvas class and did not remove all of the Pearson assignments / references.  This caused there to be an error in the Pearson configuration file.  Support walked me through removing it manually and now everything works.

Regards

SB