NORMALIZATION-COLLISION

[AmirahAlNufily]

An unexpected "NORMALIZATION-COLLISION-UUID" has appeared in the login information for users. This issue affects users who are automatically synced from our Active Directory (AD). What could be causing this?

[HansDB]

Noticed the same thing and nothing has changed on our end. Any additional information by Instructure as to why this has happened would be nice.

[AT-INCAE]

I have the same problem, many or our users have this note in the account

[dbrace]

H @AmirahAlNufily,

Do you have "Just in Time Provisioning" enabled?

How do I configure third-party authentication providers for a Canvas account? - Instructure Communit...

Have you reached out directly to Canvas Support?

-Doug

[AmirahAlNufily]

Hi Doug,

Thanks for thre reply, no, it's currently disabled, and I haven’t contacted Canvas support yet. Could you please share more information on how to get in touch with them? I’d really appreciate it!

-Amirah

[dbrace]

You are welcome, Amirah.

The process for getting ahold of Canvas Support can vary for each school/organization but the options that are available to you should be within the "Help" of Canvas when you are logged into the LMS.

If you do not see anything in that location, from the same email address that you use when you are logged into Canvas as an admin (this makes it possible for them to associate the inquiry with your Canvas user account), send an email to support@instructure.com.

After sending that email, you should receive an automated reply/email from their ticketing system. It could take up to 10 minutes for you to get that reply/email.

If possible, and if the solution is not completely specific to something unique or exclusive to your school/organization, please come back to this question and let us know what the solution was. Doing that could help others.

Best of luck,

-Doug

[AmirahAlNufily]

Perfect, thanks very much for the informative details. I’ll contact them and will absolutely come back to this chat for the solution, if applicable.