Our CSM isn't giving us help. How can we escalate things and get the help we need?

[nhume]

Our CSM isn't giving us the help we need. It's been a month of horrible service, slow responses, no responses, a response that includes only the information we already presented, etc.  We need help from someone else. School starts in a week and we can't get the LMS and SIS connected.  Everyone points us back to our CSM and our CSM isn't helping us! 

[NoahBoswell]

Hi @nhume ,

I'm sorry that you're having a difficult time trying to get in touch with your Customer Success Manager, you did the right thing by coming to the Community. I'm going to forward this directly to someone who can help. Hopefully you'll be in contact with someone shortly!

Thank you for your patience. 

[KristinL · Accepted solution]

Hi @nhume - I'm sorry that you were frustrated trying to connect with your CSM. I have talked with your CSM, and it sounds like communications are being exchanged. I hope you are able to complete the work you need to before your term begins.