Question

[118227021]

Dear Admin,

I hope that you are well, and I'm sorry to bother you.

I logged onto Canvas successfully, and it seems to be working fine. However, a message appears on the screen saying that my 'browser does not support the webpage'. I updated google chrome, and I've cleared all cookies as suggested by the help page, but this message still appears every time I log on (and then disappears). Shall I just ignore this message, or will this message about the browser stop me from accessing resources/information/essay submission areas on Canvas? Will the unsupported browser prevent me from accessing certain parts of the module?

My Kindest Regards,

Holly.

[josephclaytonha]

You might try using Firefox, Chrome occasionally has glitches with Canvas but not often. If you can access Canvas, however, and the message appears and then disappears, it sounds like you may not need to worry about it. For now, I would ignore it, and if you do encounter any problems, try using Firefox.  

[118227021]

Dear Joseph Hansen,

Thank you very much for your reply - it is greatly appreciated.

My Kindest Regards,

Holly.

Sent from my iPhone

[Stef_retired]

Hi,  @118227021  Welcome to the Canvas Community! It would be wise for you to check your browser for compatibility and update it if necessary; while an old browser might work at the moment, that will most likely not always be the case. You'll find resources for checking your device and browser at  What are the basic computer specifications for Canvas? and Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)

I also ran across this nice browser checker site that you can use to see how your configuration stacks up: Computer Readiness Test: OEI Online Readiness Tutorials 

Good luck!

[118227021]

Dear Stefanie Sanders,

Thank you very much for your reply - it is greatly appreciated.

My Kindest Regards,

Holly.

Sent from my iPhone