Quizizz and Canvas Integration and iPads

[GideonWilliams]

We have just started the 30 day trial with Quizizz. The trial includes an integration with Canvas.

The integration is very impressive indeed and has 3 main features:

• As an assignment
• As a link
• Embedded in a Page

The steps are very easy to follow (help guide included) and the actual process of creating the quizizz is straightforward too.

What we have noticed however is the quizzes are not working on student iPads when they are embedded on Canvas pages. This is true for the app and also accessed through the browser

Has anyone else noticed this or even better has a solution?

[ryan_corris · Accepted solution]

Hey @GideonWilliams!

I have not used Quizizz, but I found your question interesting.   In a quick search, I found the following statement online:

Disable Cross-Site Tracking Prevention: iOS devices have a security setting that can interfere with the authentication process between Canvas and external tools like Quizizz. Disabling the "Prevent Cross-Site Tracking" setting for the browser or app used to access Canvas can help resolve this issue. For detailed instructions, refer to the guidance provided by Yale's Canvas support.

Yale Canvas Help

I don't know if this will help or if you already found this, but might be worth giving it a shot.  Fingers are crossed.

[ryan_corris · Accepted solution]

Hey @GideonWilliams!

I have not used Quizizz, but I found your question interesting.   In a quick search, I found the following statement online:

Disable Cross-Site Tracking Prevention: iOS devices have a security setting that can interfere with the authentication process between Canvas and external tools like Quizizz. Disabling the "Prevent Cross-Site Tracking" setting for the browser or app used to access Canvas can help resolve this issue. For detailed instructions, refer to the guidance provided by Yale's Canvas support.

Yale Canvas Help

I don't know if this will help or if you already found this, but might be worth giving it a shot.  Fingers are crossed.

[GideonWilliams]

Ryan

Yet again you come to the rescue and I envy your very impressive searching prowess (either that or I'm using the wrong browser)!

It definitely sounds a possibility, if only that I cannot think what else it could be.

I have shared the post with the Quizizz Support team. My only slight concern is how this has not been raised before? Must sure be other schools using Quizizz and Canvas? 

Will let you know what happens....

[dbrace · Accepted solution]

While understandable for personal web browsing, cross-site tracking can cause many problems with enterprise-grade web browsing or web-based platforms.

When it comes to iPhones and iPads, make sure to also disable it for the Canvas mobile apps as well.

Similar to Yale, a K-12 institution in Pennsylvania has a great guide (with animated GIFs) at https://support.uscsd.k12.pa.us/kb/article/402-enable-cross-site-tracking-on-ipads.

-Doug

[GideonWilliams]

Superstar Doug! Thank you so much for this!

[GideonWilliams]

UPDATE - We applied the changes as explained below. 

The good news is that Quizizz now work on the web in Chrome or Safari

The not so good news is that it still does not work on the Canvas App - we have updated Quizizz support....

[ryan_corris]

A partial win is still a win.  Hopefully the App will be figured out soon.

[dbrace]

Thanks for the update, @GideonWilliams.

I would be interested to know the reasoning why adjusting cross-site tracking solved the problem for Safari but not for within the Canvas app (which uses a separate instance of Safari and why the app has a separate cross-siting tracking setting).

When resolved, if you are willing, please keep us updated so that others can see the solution (unless it is as simple something "behind-the-scenes" with Quizizz.

-Doug