Random students grades not showing in Speed Grader

[MatthewPiette]

I have a civics teacher who is giving a Quiz in Canvas.  Most of his students' scores are transferring nicely to the Gradebook in Canvas, however random students are not posting.  To get their scores the teacher needs to get into the quiz and click on moderate to see the score.  Is there any way to get those scores to automatically post?  There does not seem to be any rhyme or reason to the students who are not showing up.

[Ron_Bowman]

@MatthewPiette -

That behavior is interesting.  The only time I have seen something like that is when questions have to be manually graded (i.e. essay questions).  However, that would be affecting all the students not random ones.  Are the students affected not answering a question? - Just trying to think of what would be causing the issue.

[MatthewPiette]

Thank you for the reply @Ron_Bowman.  Interesting!  I will confirm, but I believe all questions are being answered.  The assignment was a released state test to use as a practice final.  The vast majority work fine, but a handful don't show up in gradebook.  Teacher hounds student to submit, assuming it hasn't been done, to find out it is scored when diving deeper...Frustrating for both teacher and student!

[NicoletteStaley · Accepted solution]

@MatthewPiette 

Is the quiz in question a New Quiz?  If it is, I highly recommend that you reach out to Canvas Support about the issue.  There have been instances where grades for New Quiz submissions to not pass into the SpeedGrader and Gradebook.  If this is the case, Canvas Support would need to correct the issue.

How do I get help with Canvas as an instructor? 

[MatthewPiette]

Thank you!  I believe the problem has been solved, but will reach out if we find it happening any more.

[Ron_Bowman]

@MatthewPiette -

What was the solution?  I am interested in knowing what was causing the issue

[MatthewPiette]

My apologies...I was reaching out for a colleague.  He mentioned that a few days later, they showed up.  I honestly feel as though it was an oversight by the student, similar to what you suggested earlier.

[ervinjason]

That is interesting.  Only time I have seen something like that is when questions have to be manually graded (i.e. essay questions).  However, that would be affecting all the students not random ones.  Are the students affected not answering a question? - Just trying to think of what would be causing the issue. @ios