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StephanyJess
New Member

Removing my Parent Observer account

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My child graduated from High School last school year.  Yet I keep receiving Canvas email notifications about the school and I cannot figure out how to remove completely my Parent Observer account.  I've reached out multiple times but have yet to receive an answer.  I cannot figure out how to contact someone to get this taken care of.  

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greydon
Community Team
Community Team

Hello @StephanyJess 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with turning off all notifications. As an observer, you can go into your notification preferences and turn everything off. This should effectively stop any updates and notifications from Canvas:

https://community.canvaslms.com/t5/Observer-Guide/How-do-I-manage-my-Canvas-notification-settings-as...

Now you should be able to remove observed students from your Observer account! You can read about the details in the Canvas Deploy Notes (2021-03-17).

If you want to delete your account completely, you would want to reach out to the school directly. 

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greydon
Community Team
Community Team

Hello @StephanyJess 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with turning off all notifications. As an observer, you can go into your notification preferences and turn everything off. This should effectively stop any updates and notifications from Canvas:

https://community.canvaslms.com/t5/Observer-Guide/How-do-I-manage-my-Canvas-notification-settings-as...

Now you should be able to remove observed students from your Observer account! You can read about the details in the Canvas Deploy Notes (2021-03-17).

If you want to delete your account completely, you would want to reach out to the school directly. 

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