Speedgrader issues

[carla_macdonald]

The page bumps up when I type in the Speedgrader feedback box, and my typing stops. Any ideas on how to correct this? It is very frustrating! I have updated the Apple machine to the latest Sequoia. I am using the Chrome browser, and I have cleared the cache and cookies. It is still happening.

[CallieAlreza]

Weird. A similar issue happened to another user I helped a while ago. Can you provide a screen recording of the problem and your Device details? That could be useful!

[Gabriel33]

And to summarize, in that case, the solution was to reset the zoom in the browser to 100%. Zoom levels close to 100% (above 80%) still worked without the issue.

[CallieAlreza]

Maybe @carla_macdonald needs to do the same.

[carla_macdonald]

I keep my Zoom in the browser at 100%.

[CallieAlreza]

Hmmm... Maybe Apple Machines work best if you shrink the browser.

[carla_macdonald]

Haha...I'm too old for smaller! 

[CallieAlreza]

Do you want the error fixed or not? 

[Gabriel33]

In the other situation, having it at 100% seemed to work. This also seems like a different issue from the description.

@carla_macdonald, could you check my other reply asking about Grammarly?

[beerline_n]

I just tried resetting zoom to 100%, and it continues to "refresh" on me. Like Carla, I'm on a MacBook Air.

Nora

[carla_macdonald]

Attached is the video of what is happening. I have blurred out all student data.

[Gabriel33]

Do you have Grammarly installed? From the video, it looks like you do, and it looks like the issue happens when those icons on the bottom right of the text box update.

You can try disabling Grammarly and/or similar extensions and see if that fixes it.

[DerikNelson]

This is happening to me, too! Very annoying. I'll start typing in the comments box, get maybe a line into it, and then something will update or refresh after 5-10 sec which requires me to move the mouse to the text box and clicking to get my cursor back to continue typing. It's a minor inconvenience but starts to add up after 50+ assignments. It didn't used to do this! 🤷🏼‍♂️

[carla_macdonald]

Derik,

I have tried the following with no resolution:

• Refreshed cache and cleared history of cookies
• Turned off Grammarly extension
• Set screen at 100% view 
• Restarted machine
• Made sure machine is up-to-date

Hopefully, someone at Canvas will see this and offer more solutions!

[CallieAlreza]

Do you have other machines? Try using them to see if it happens there.

[carla_macdonald]

I do not. Only Apple products.

[carla_macdonald]

Derik, I'm using an Apple machine, what about you?

[Gabriel33]

Can you share a video with Grammarly disabled? Is there still that green/red circle in the bottom right of the textbox updating when the issue occurs?