Strange Error Message

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We have a faculty member who gets an error message "Error retrieving assignment external tools" whenever he clicks on an assignment in his course.  He has not integrated any external tool with this assignment, and his co-instructor can go to the same pages and not get this error.  We cannot replicate the error.   Does this scenario ring any bells?

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Instructure Alumni
Instructure Alumni

zdeb‌, I've seen mention of it in a few places, but it looks like each scenario is different:
What does this mean? 'error retrieving assignment external tools' 

The general advice is to do some initial troubleshooting, then contact Canvas Support so a support agent can look at the specifics.

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