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zdeb
Community Member

Strange Error Message

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We have a faculty member who gets an error message "Error retrieving assignment external tools" whenever he clicks on an assignment in his course.  He has not integrated any external tool with this assignment, and his co-instructor can go to the same pages and not get this error.  We cannot replicate the error.   Does this scenario ring any bells?

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Stef_retired
Community Team
Community Team

zdeb‌, I've seen mention of it in a few places, but it looks like each scenario is different:
What does this mean? 'error retrieving assignment external tools' 

https://community.canvaslms.com/message/154674-error-message-from-instructure-canvas 

The general advice is to do some initial troubleshooting, then contact Canvas Support so a support agent can look at the specifics.

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Stef_retired
Community Team
Community Team

zdeb‌, I've seen mention of it in a few places, but it looks like each scenario is different:
What does this mean? 'error retrieving assignment external tools' 

https://community.canvaslms.com/message/154674-error-message-from-instructure-canvas 

The general advice is to do some initial troubleshooting, then contact Canvas Support so a support agent can look at the specifics.

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Thank you Stephanie. I have provided this information to our app admins

who manage our escalation to Instructure. We have confirmed, though, that

the instructor is not using external tools in any of the affected

assignments.

Deborah Mateik

Director

Learning Technology Design

Academic Innovation & Technology

301-405-2945

Pronouns: she/her/hers

On Tue, Aug 27, 2019 at 12:36 PM stefaniesanders <instructure@jiveon.com>

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