Student is not able to change password in "free for teacher" Canvas ??

[aimee_foster]

Hello. I'm trying to set one of my students up in our "free for teacher" course. When she went to register, a message said her email log in was already in use. She says she's never set one up before. We figured maybe she had so we had her go to link to change password.  An email was sent to her saying her password was set by admin and she was not able to change it. We don't use Canvas in our district so I don't know how this could have been set before for her.  Kind of stuck now trying to figure out how to make her an account? any advice out there?

[KristinL · Accepted solution]

Hi @aimee_foster -

Please have your student email community@instructure.com from the email address they use for their Canvas account. We can take a look and potentially provide a temporary password.

[aimee_foster]

Ok, thanks. we'll give that a shot.