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JodieWarren
New Member

canvas class details are not coming up on my MacBook.

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I have an older MacBook and when I am on canvas I am unable to see my class details.  I have made sure all popup blockers are turned off as well as the reader is turned on and I am still unable to access them. I have an apple phone and am able to see them and I was able to see it on an HP computer but not my MacBook. What is causing the screen to be blocked. 

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Chris_Hofer
Community Coach
Community Coach

Hi there, @JodieWarren ...

You said that you have an older MacBook.  If you take a look at this Guide:

What are the browser and computer requirements for Instructure products?

...does it tell you that your browser is up-to-date?

Have you tried clearing your browser's history/cache files?  The Guide to do that is located at: How do I clear my browser cache on a Mac?

You might also want to try contacting the Canvas Help Desk staff to see if they have any suggestions for you: How do I contact Canvas Support? - Instructure Community

Keep us posted on your progress...thanks!

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Chris_Hofer
Community Coach
Community Coach

Hi there, @JodieWarren ...

You said that you have an older MacBook.  If you take a look at this Guide:

What are the browser and computer requirements for Instructure products?

...does it tell you that your browser is up-to-date?

Have you tried clearing your browser's history/cache files?  The Guide to do that is located at: How do I clear my browser cache on a Mac?

You might also want to try contacting the Canvas Help Desk staff to see if they have any suggestions for you: How do I contact Canvas Support? - Instructure Community

Keep us posted on your progress...thanks!

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