Student not seeing Edpuzzle videos

[DCANDERSON]

Student enrolled in my Canvas class. Student shows up in Edpuzzle class. No videos available to this one student. Other assignments work (i.e. Kami) All others in this class and other classes have no issues with the video assignments.

[pjarosz]

Hello -

We have experienced the same situation with EdPuzzle in our district.  We have found that it's not consistent from class to class and that the student had no problem one day or in one class, and then had issues the next.  Our district has continually contacted EdPuzzle as the problem seems to lie with their connection.  I wish I had a better answer other than to keep reporting the issue to EdPuzzle.

Phil

[DavidMayotte]

Any update on this?  We seem to be having a similar issue with Edpuzzle.