Studio links shared with me are no longer accessible

[De12]

Hi There,

As a mentor on short courses (my first course) a number of students have shared their studio project with me by email.  These links opened on the day they were shared (I checked) but now I'm trying to mark, one day later, the message from Studio is:

Media not found

Either the media you are trying to access does not exist or you no longer have permission to view it.

Any way I can identify if this is my issue, or the student's issue and options to troubleshoot?

Thanks

[chofer · Accepted solution]

Hi @De12 ...

How are the Studio videos being shared with you?  There are a few ways this could be done:

• How do I share media with a user in Canvas Studio? - Instructure Community (canvaslms.com)
• How do I share media with a group in Canvas Studio... - Instructure Community (canvaslms.com)
• How do I get a public link or embed code for media... - Instructure Community (canvaslms.com) - Students could share a public link with you.

If students are sharing Studio videos with you via one of the two first options (especially the first option), then you might want to also check out this Guide:

How do I view and manage media files shared with m... - Instructure Community (canvaslms.com)

Beyond these resources, I wonder if the student(s) deleted their videos out of their Studio library?  You'd have to ask them about that, though.  And, you may need to reach out to Canvas Support if there are still issues after checking all of the above.

I hope you'll be able to get things resolved on your end.  Keep Community members updated on your progress...thanks!

[De12]

Thanks for the response.

I've asked the students in question to share with me a public link and this seems to be working fine.

Appreciate your assistance.

Cheers