Pamelaerk
New Member

Take the Survey is loopinng and not opening the survey

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I cannot take a survey because it won't open.  I have clicked on it a number of times but is just keeps looping back to "Take the Survey".  What do I do?

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NicoletteStaley
Instructure
Instructure

@Pamelaerk could you please provide more information about what survey you are trying to take?  Is this a survey that is in your Canvas course?  If so, is it a Canvas quiz based survey or one on an external tool?  If it is based on an external tool, I recommend that you verify that your have 3rd-party cookies/cross-site tracking enabled on your browser, as without it many external tools don't function as expected.

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NicoletteStaley
Instructure
Instructure

@Pamelaerk could you please provide more information about what survey you are trying to take?  Is this a survey that is in your Canvas course?  If so, is it a Canvas quiz based survey or one on an external tool?  If it is based on an external tool, I recommend that you verify that your have 3rd-party cookies/cross-site tracking enabled on your browser, as without it many external tools don't function as expected.

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