Trouble viewing a lecture in a class

[tjaramillo1]

I am trying to click a link to a lecture in one of my classes but it does not load the video. I have restarted and updated my google chromebook but it is still not working. Any way to get that fixed?

[ProfessorBeyrer · Accepted solution]

Hello @tjaramillo1. I'm sorry that is happening to you. Your best option to get support is with your college's Canvas support team. They will know what video tool is being used. 

And please tell your instructor too! There might be something on their end, and they will appreciate knowing that a student is having trouble accessing their material.

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