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Thank you @Chimwemwe for including that screenshot. The badge issuer has a setting where they can control whether certificates can be printed. It looks like the issuer for your badge has not enabled that, which means your best option is to contact the issuer and ask them to enable certificate printing. When they are on the Edit Issuer page, there is a tab labeled "Print certificates" that has the option.
Again, this is something that the issuer must enable.
I’m going to mark this reply as a solution. I realize it does not solve your problem, but it will help our colleagues who have a similar question.
Thank you @Chimwemwe for including that screenshot. The badge issuer has a setting where they can control whether certificates can be printed. It looks like the issuer for your badge has not enabled that, which means your best option is to contact the issuer and ask them to enable certificate printing. When they are on the Edit Issuer page, there is a tab labeled "Print certificates" that has the option.
Again, this is something that the issuer must enable.
I’m going to mark this reply as a solution. I realize it does not solve your problem, but it will help our colleagues who have a similar question.
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