Unable to download course content

[MichelleKahindo]

Hello,

I’m unable to download content for two of my courses showing option to Generate ePub per attached image. Please advise.

Thanks.

[Chris_Hofer · Accepted solution]

Good morning, @MichelleKahindo ...

I don't have experience using/downloading ePub files, but my guess is that you are using one of these Guides:

• How do I view course content offline as an ePub file as an instructor?
• How do I view course content offline as an ePub file as a student?

If you are having difficulties downloading, I would suggest that you reach out to the Canvas Support folks who might be able to help troubleshoot this further with you. After you speak with Canvas Support, please come back to this topic to provide an update so that we know how they were able to assist you.

• How do I contact Canvas Support? - Instructure Community

Thanks, and good luck!