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hjgg
Community Member

Unable to upload files or images

No matter the size or location I get an error message that says "Error: Unable to transmit file to the storage service. The service may be down or you may need to re-login to Canvas."

I checked the site that shows if anything is down and all is good there, and re-logging in doesn't change anything. This error has been showing up for the past week, and it is a new teacher account with no files uploaded yet. 

No response from Canvas Support email.

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2 Replies
ngilbert2
Community Member

Hello hjgg, when my teachers report this issue, I have them check their Files to see if they are exceeding the allot space. Solution has been to remove files that are not needed and it usually solves this issue.

hjgg
Community Member

Hello,

Like I mentioned I have no files uploaded thus far, it is a new account... so there are no files to delete or exceed the allot space.

Thank you for trying to help!