[ARCHIVED] Unicheck not working

[frimmer]

Some help here, the English teachers at my school tried to use unicheck for plagiarism, but it was stating resubmit, they clicked it but nothing happened. If you know what is the problem, please respond back. Thank you. 

[Alisia_Brin]

Dear @Felipe Linan Rimmer, 

Thank you for your question. Could you provide more details on the issue? Was it the submission of one particular paper or of the whole assignment/course?

If Unicheck Report has not been generated for one particular submission, please try the following:

1. Try to re-submit again by clicking to the “Resubmit to Uncheck” button.
2. If it didn't help - try to re-save the file on the same device from which you’ll be submitting and re-submit manually.
3. If it didn't help, please contact our 24/7 Support Team (https://unicheck.com/contact-us).

If it's a global issue related to the whole assignment/course:

1. Try to disconnect the tool from the assignment - choose "none" in the plagiarism review section and save the assignment.
2. Connect the tool again, save the assignment, try to submit it again.
3. If it didn't help, please contact our 24/7 Support Team (https://unicheck.com/contact-us).

In case you or your teacher face any other questions regarding Unicheck in the future, please feel free to contact our helpful Support Team at support@unicheck.com or https://unicheck.com/contact-us. They will be glad to assist you and answer your questions. 

[frimmer]

Here is a screenshot of the problem.

unicheck problem.png

<https://drive.google.com/a/jvsd.org/file/d/1NETcyEqEklkvezg-G5Yfi9UR3bKMRRDa/view?usp=drive_web>

[Alisia_Brin]

Felipe, thank you for sharing the screenshot with the details. Did you manage to get in touch with your account manager as it is stated in the notification? Please try to follow the guidelines I have sent in the message above. In case you still face any issues, please feel free to get in touch with our Support Team at support@unicheck.com.

[frimmer]

Thank you for the steps, but no the account manager has not contacted me

yet. Only canvas community.

On Fri, Dec 20, 2019 at 4:56 AM community@unicheck.com <

[Alisia_Brin]

Felipe, were you and your teachers able to get a response from an account manager at your school? 

[frimmer]

The account manager at my school is the IT director, here is not sure about

the unicheck, I will talk to him after the break. Thanks for your time and

Happy Holidays.

On Mon, Dec 23, 2019 at 7:32 PM community@unicheck.com <

[Alisia_Brin]

It was my pleasure to help you. Happy Holidays!

[aanzelli]

Have there been any change with this? I'm also having this issue with my classes right now and resubmitting does not help

[frimmer]

Yes, ours has been resolved. We contacted an Unicheck rep. She checked our account and stated we ran out of pages. You just tell the rep how many pages you want. I believe it was $0.07 cents per page. I hope this works for you. 

Anna Rudenko

Senior Customer Success Manager

Unicheck

Mobile: + 1 313 557 3569

Office: + 1 281 912 0548

Email: a.rudenko@unicheck.com

[Alisia_Brin]

Dear @Armando Anzellini, in case the above steps do not help in resolving the issues, please feel free to contact our 24/7 Support Team at support@unicheck.com, https://unicheck.com/contact-us, or give us a call +1 281 912 0548 (US), +1 888 231 5356 (US) Call toll free). They will be glad to assist you and answer any of your questions in the best way.