Videos will not play on iPad

[PhillipProctor]

I am the principal and we just engaged with a school for some On Demand courses who uses Canvas.  We provide students with an iPad and now the school parter is saying that videos in Canvas are not compatible with iPads.  Here is the error my students are getting.  I am an observer for the course.  Any ideas on how to fix this issue?

[mzimmerman]

Hi @PhillipProctor 

The message indicates that 3rd-party cookies need to be enabled in the security/privacy settings of whichever web browser the student is using.  (This is not uncommon when a frame within a web page is pulling content from an outside server...)

Northern Illinois University has a nice guide explaining how to enable 3rd-party cookies on a variety browsers and platforms at third party cookies