What to do about "Media is currently being converted, please try again in a little bit."????

[rmiranda1]

A student submitted a video using his computer, and when I try to watch it, Canvas gives me this message: "Media is currently being converted, please try again in a little bit."  I tried reopening the video many times for the past three days. What do I do in this case?

[Robbie_Grant · Accepted solution]

 @rmiranda1 

Welcome to the Canvas Community!!!

For this you will need to contact Instructure Support.  Do this from the page that is giving you the error message by clicking the Help > Report a Problem link.

Robbie

[MichaelIwama]

Hi, I am experiencing this problem, too. Where on the page can I find the "Help>Report a Problem link?"

[Chris_Hofer]

Good morning, @MichaelIwama ...

Robbie isn't in the Community any more, but I can help answer this question for you.  You can find the "Report a Problem" link in the "Help" menu within your Canvas environment.  Here are some Guides:

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

I hope this helps a bit.  Sing out if you have any questions...thanks!

[SashaGuevara]

I am unable to find the Help menu. Would my district remove this for any reason?

[Chris_Hofer]

@SashaGuevara ...

Possibly?  That would be a question you'd need to ask folks at your school ... such as their Canvas administrator or someone from their Online Learning / eLearning / Distance Education department.

[ProfKittenHeels]

Same problem.  I think that the student doesn't wait for it to fully upload so there is a "ghost" of a file there.  Can I go to my files to see if there one?

There is NO HELP ACCESS FROM WITHIN the speed grader (I have to be on a "page" for that to be seen (far left navigation panel).