Focksbot
New Member

Why are my appointment slots only working for one module?

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Hi -- I have set up appointment slots for students across the two modules I teach. When I edit the appointment group, under 'Calendars' it lists both the modules. However, none of the students on the second module are seeing the slots, and when I look at my own calendar for the second module none of those slots are appearing.

I can't see any route to changing this, apart from setting up an entire separate appointment group for just the second module, which would mean the slots are then clashing with one another.

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greydon
Instructure
Instructure

Hello @Focksbot

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with adding appointments for your students. Based on what you explained, it seems like odd behavior. It if worked for module 1, it should work for module 2. How do they appear for the students for module 1? You could create a second set of appointments, as long as the times are the same as they should have been scheduled for, it shouldn't be an issue. Here is the Canvas guide:

https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-add-a-Scheduler-appointment-group-in-a-...

If you still have issues with this, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767

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greydon
Instructure
Instructure

Hello @Focksbot

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with adding appointments for your students. Based on what you explained, it seems like odd behavior. It if worked for module 1, it should work for module 2. How do they appear for the students for module 1? You could create a second set of appointments, as long as the times are the same as they should have been scheduled for, it shouldn't be an issue. Here is the Canvas guide:

https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-add-a-Scheduler-appointment-group-in-a-...

If you still have issues with this, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767