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nicholas_steven
Community Member

Why can't students access linked files, and what does "content in a different course" mean?

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In previous years, I've posted required readings as PDFs under Assignments by inserting links to course files directly into the text of my typed instructions. These have always been accessible right away to students, without my having to do anything else. Now, however, I've begun to get emails saying "In [Assignment name], students are clicking [text that should have a downloadable file linked], to content in a different course." I have no idea what this means, but sure enough, an Access Denied page comes up when I click the highlighted text. What is happening, and why did it never happen before? See image for example.

1 Solution

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chofer
Community Coach
Community Coach

Hello nicholas.stevens...

I would agree with  @wendys_mueller  ... except to say that it's more of the norm than a work-around.  When you link to files in your course, you want to make sure that the files reside in your course "Files".  Sometimes instructors will try and copy a link from one course and paste it into a page in another course.  This will not work because the link it pointing to a unique Course ID number in a different course than the one that you're currently working in.  If students try and use that link in your other course, they would see a message similar to what you described because they do not have access to that course (they are not enrolled).  There's a great way to help determine if you have broken links in your course.  Check out this Guide: https://community.canvaslms.com/docs/DOC-12770-4152476605  It will help you identify if you have any links that need your attention.

I hope this information will be helpful to you, Nicholas.  Please sing out if you have any questions...thanks!

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4 Replies
wendys_mueller
Community Member

I am facing the same issue. My workaround has been to copy the files to my current course, then re-link the files to this course.

chofer
Community Coach
Community Coach

Hello nicholas.stevens...

I would agree with  @wendys_mueller  ... except to say that it's more of the norm than a work-around.  When you link to files in your course, you want to make sure that the files reside in your course "Files".  Sometimes instructors will try and copy a link from one course and paste it into a page in another course.  This will not work because the link it pointing to a unique Course ID number in a different course than the one that you're currently working in.  If students try and use that link in your other course, they would see a message similar to what you described because they do not have access to that course (they are not enrolled).  There's a great way to help determine if you have broken links in your course.  Check out this Guide: https://community.canvaslms.com/docs/DOC-12770-4152476605  It will help you identify if you have any links that need your attention.

I hope this information will be helpful to you, Nicholas.  Please sing out if you have any questions...thanks!

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jlugo1
Community Participant

Hi,

We have recently had this issue arise as well. What I'm curious about is after copying the course for 3 semesters, this is the first time we have this problem. The links in question are connected to the instructors Google Drive. Can someone please clarify why/how this is happening when the link is related to Google Drive?

What might have changed in an update to cause this to start happening?

We are a Google org. and expect all our users to use their Drive in the course and so we are hoping that this is resolvable. 

Thanks

José Lugo

danielleG
Community Member

Please Answer Jose Lugo's question.  I have the same issue and want to know why it seems that I have to re-set all links even though I imported a whole course Including files.