[ARCHIVED] Why is my canvas not showing my courses?

[mckenzie_kelly]

I can log into canvas and see that I am enrolled in classes but the boxes that should be each of my classes is just blank and it will not let me click on anything to access my courses.

[jorge_luna]

Hello  @mckenzie_kelly  

Welcome to Canvas Community (:

I know right now there is some issues with Canvas (not official yet, but I'm hearing multiple users reporting the same issue)

Be patient, and try some of the fixes down below

I recommend to some of my students to use Mozilla Firefox to be able to view content in Canvas

Which browsers does Canvas support? 

If you can't see your classes in the dashboard you can try checking ALL COURSES in the global navigation to see if the courses are published.

How do I customize my Courses list as a student? 

If you're experiences technical difficulties with Canvas itself I'd recommend checking the compatibility of your device here 

What are the basic computer specifications for Canvas? 

If none of this works I would reach out to Canvas Support so they can help you resolve this issue

(How do I get help with Canvas as a student? or How do I get help with Canvas as an instructor?  )

Let me know if you need further help

Instructure Status 

[Renee_Carney · Accepted solution]

Hey  @jorge_luna 

The suggested steps you've shared for troubleshooting are super helpful.  

I just want to provide some clarification on your statement

I know right now there is some issues with Canvas (not official yet, but I'm hearing multiple users reporting the same issue)

If there are widespread issues for Canvas they will be posted to https://status.instructure.com/, so that's a great place for users and administrators to look.  Also, some widespread current issues are posted to Canvas Current Issues‌ once they have been confirmed by support.

We're not hearing of anything widespread at this time, so the reported issues you're hearing may be localized (or they may not), but please continue to work with support and allow those communication channels to work accordingly!

[jorge_luna]

I understand

Thanks for the clarification! (: