[ARCHIVED] Windows 10 Native Mail App - Reply-To Address

[powellj]

I have recently discovered an issue and I'm hoping that some other admins will be able to confirm what I'm seeing. I have an instructor who noticed that his students were not receiving the Canvas Inbox messages he was sending them via email replies. Upon investigation, it appears that the native email app in Windows 10 does not respect the REPLY TO address in the message header. When the user tries to reply to the email notification, the reply is sent to notifications@instructure.com instead of reply+[LongStringOfLettersAndNumbers]@notifications.canvaslms.com. Due to this, the reply emails are not tracking back into Canvas, but getting lost in limbo after being sent to an "invalid" address.

Has anyone else had any experience with this issue, or can confirm it is happening to any other users?

Thanks!

[sroubos]

I thought it was just with my Windows Phone (since I'm trying out Windows 10 Mobile technical preview), but you're right.  It's ONLY when you reply back using their mail app.  The weird thing is, that it definitely shows you within the mail app that you've sent a reply, you just don't see it in Canvas as it never successfully happened.

Thanks for being more specific about this.  I really hope someone addresses that soon.  It's really irritating not being able to do that - that was a nice and convenient feature.

[kona]

Have either of you reported this to Canvas Support? If so, what have they said about the potential issue?

[RobDitto]

I reported it through Windows Feedback since it's an issue with two Windows apps (Windows Mail and mobile Outlook Mail) not following the IETF RFCs for how Reply-To headers should be handled in mail clients.  Canvas sends out the message with the correct header and seems to be doing everything right here, IMHO.

Feedback Hub users, upvote these:

• Mail: "Reply-to still not being honored."
  feedback-hub:?contextid=136&feedbackid=42550632-dbe9-42fa-8475-ffb3d89ce33c&form=1&src=2
• Outlook Mail (mobile): "New Outlook client doesn't respect the Reply-to header"
  feedback-hub:?contextid=259&feedbackid=32b8fd8d-ef68-4fdc-a533-8b8c1d3f96bd&form=2&src=1

[Robbie_Grant]

 @powellj i,

We are giving the Canvas Admins area a little bit of love (especially questions that are really, really old) and just want to check in with you.  This will also bring this question new attention. 

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

Robbie

[powellj]

Thanks Robbie! Unfortunately, it appears to still be an issue that Microsoft has not corrected yet. Based on the nature of the issue, I would suspect that there are more Canvas users experiencing it without being aware it was happening.