Zoom doesnt work

[AndersHagelin]

Hi!

I am trying to access zoom-links through Canvas for a course where I am assigned as a teacher. Everyone can see the zoom-links except for me. I get an entirley different interface than all the others. 

I have made sure that my Canvas-mail is the same as the assigned zoom-account. I have tried all the steps for troubble shooting, ex change browser, clear cache and tried in incognito mode. Nothing works. 

This is my last resort 🙂 See the attached picture. This is what my interface looks like for all my courses. 

[dbrace]

Hello @AndersHagelin,

My institution (like a lot of others) has been using the Canvas and Zoom integration since March 2020. The screenshot that you have shared (thank you) is the same (not including any differences related to language, Canvas theme, or course design) as what I see when I access the "Zoom" area of a Canvas course.

If you were to look at the Canvas + Zoom documentation from another institution (such as the University of Washington or the several guides from Yale University) you would see something similar.

I apologize if I am not understanding your question but everything seems to be working as it should and you are expecting something different. Please feel free to provide more information if you would like as a reply.

I would encourage you to check out your institution's Zoom Support webpage at https://staff.ki.se/tools-and-support/it-and-telephony/tools-for-working-off-campus/e-meetings/zoom and reach out to them for further assistance.

-Doug

 

[james_whalley]

@AndersHagelin Were you the one to create the Zoom meetings for the course or was it perhaps another instructor, a TA, or an admin?