Hey @BrandyRoss27_ ,
Thank you for posting on the Instructure Community!
Are you by chance a parent trying to connect to your child's canvas account? If so, it would be best to have your child login to their Canvas Account, have them click on the 'Account' button via their global navigation bar, click 'Settings', then on the right side of the screen click 'Pair with Observer'. From there, enter that code and you should be able to successfully pair your parent account with your student's account.
However, if for some reason that button doesn't exist, that likely means your child's school's canvas admin disabled students from generating pairing codes, however by default this is enabled. I will provide a link to a guide below with more detailed information, if it helps! https://community.canvaslms.com/t5/Student-Guide/How-do-I-generate-a-pairing-code-for-an-observer-as...
Feel free to reach out with any additional questions or concerns, we're happy to help!
All the best,
Noah
