video buffering

[JYH]

Have been using Canvas for several weeks fine and now my videos are buffering.  I use Chrome and it is the latest version.  How do I fix this?

[Chris_Hofer]

@JYH ...

I think I would recommend reaching out to Canvas Support for this question about your videos buffering.

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

Please come back to this topic to provide an update if/when you've found a solution...thanks!

[JYH]

That would be awesome.  But reporting a problem is not showing up in my canvas help menu.  

I looked where they said it should be.

Do you have the report a problem contact info?

[Chris_Hofer]

@JYH ...

Hmmm...interesting.  Do you know if you are using the Free For Teacher (FFT) version of Canvas, or does your school use a paid Canvas environment?  If you are using the FFT version, your Canvas URL would start out something like:

https://canvas.instructure.com

But, if your school has paid for Canvas, then the URL would look something like:

https://SchoolName.instructure.com where SchoolName is the name of your school.

Unfortunately, I don't have specific contact info for you, however.