Good morning, @EvelynDuran ...
In order to help you with this, we're going to need more information from you. Are you a student? Are you an instructor? The vast majority of Canvas Community members don't have access to your school's Canvas environment or your course(s) in question. If you can provide more clarity on where this video is located or the steps you are currently taking to view a video, that would be helpful. Please provide as much detail as you can...thanks! Looking forward to hearing back from you soon.
