Access Denied on Videos

[DouglasArmendar]

I can't find an answer for this, so I'm hoping someone can help. A few of the newer videos I've posted are giving students an "Access Denied" message and they are not able to view them. One of them I recorded directly into Canvas and the other I used Studio to create. I've created tons of videos and I'm not doing anything different. 

Any tips on how to fix this issue? Thanks!!

[NoahBoswell · Accepted solution]

Hey @DouglasArmendar !

Thank you for posting on the Instructure Community!

This is a very rare occurrence. The only solution that I am aware of is to completely remove the media from your library and reupload it, maybe into your course collection directly. Then you can easily embed the content, and the file will show up.

Hope this helps!
Noah