Can't watch Canvas Studio videos

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Community Member

I can't watch lecture videos on studio but it's only happening on my MacBook. I have a MacBook Pro and have been tried using both Safari and Chrome and Canvas Studio videos are not working on all of them. I can view the videos on my phone through the app but not through the website on my Mac. It just keeps showing "Oops! Something went wrong while loading Studio. Try Again?"

1 Solution
Community Contributor

Are you running the latest version of Google Chrome? Sometimes an outdated version of Chrome might cause those issues. You may also want to clear the cache and try accessing the page again.

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