Canvas Studio lost my recording?

[nclemence59]

When I recorded something on Canvas Studio and pressed "Save", I got an error window that said "Sorry, looks like we broke something:("  My 27 minute recording was just gone, vanished.  Has this happened to anyone else?  

[nclemence59 · Accepted solution]

Chris, I did use the Webcam capture, with Audio only. I did reach out to

the Canvas Help Desk. They looked into it and said they were sorry but

they could not recover my recording. They also said that they have had

some people report this problem before and they don't recommend using

Canvas for recordings longer than 5 minutes.

[michelle_powell · Accepted solution]

I have found a work around accidentally. These videos are saved to your local computer first before they are uploaded to Canvas Studio. Any videos that you have "lost" are still there.  You have to be on the computer that you recorded them on for this to work.

• You have to go to Studio.
• Click RECORD
• Click SCREEN CAPTURE
• Click RECORD and record a few seconds of video
• Click PAUSE
• Click DONE
• at this screen you will see BACK TO RECORDINGS at the top left corner of this window. Click there.
• Voilà, you have found every file you "lost". You are able to click on the video and upload it from here.

Your welcome!!!

[Chris_Hofer]

Hi there,  @nclemence59  Welcome to the Canvas Community.  Thank you for posting your question.  I am sorry to read that your Studio recording disappeared.  That's never fun.  We also have Studio, and I've never heard of an issue like this before.  Could you please tell us...when you pressed on the "Record" icon at the top of the main Studio dashboard screen (next to "Add" and "Search"), which option did you choose?  "Screen Capture" or "Webcam Capture"?  Also, have you tried reaching out to the folks at the Canvas Help Desk to see if they would be able to help recover the recording for you?  How do I get help with Canvas as an instructor?

If you could please fill in some of those details, that would be helpful.  Thanks, and looking forward to hearing back from you soon, Nancy!

[nclemence59 · Accepted solution]

Chris, I did use the Webcam capture, with Audio only. I did reach out to

the Canvas Help Desk. They looked into it and said they were sorry but

they could not recover my recording. They also said that they have had

some people report this problem before and they don't recommend using

Canvas for recordings longer than 5 minutes.

[sharked]

I just had a 16+ minute video recorded with webcam come up with only a green screen for the visual after uploading.  Audio is there, but no visual.  Very disappointed to have to record this again.  I can't find any reference material on Canvas nor in Q&A to tell me why this happened.  Can only guess it was because the video was longer than the "5 minutes" recommended by Studio/Canvas.  Some processes take LONGER than 5 minutes to explain. 

[shaun_wilson]

I've hit 'upload' for a 48 minute tutorial with Canvas Studio video and its uploaded a 1 second version and lost the rest of my video. This is unacceptable. Where is it? Please advise. I have students waiting to see this.

[dramage]

I recorded three minutes of audio into a discussion post. I could see the file within my post after I saved. A half hour later, I refreshed the page, and my recording had vanished. 

I am recommending to my students that they record audio separately and upload. 

This is frustrating, though. I just taught the students how to use the media recorder, but for this particular assignment,  with longer recordings, I'm afraid their audio will disappear, too. I hope the issue can be resolved.

[michelle_powell · Accepted solution]

I have found a work around accidentally. These videos are saved to your local computer first before they are uploaded to Canvas Studio. Any videos that you have "lost" are still there.  You have to be on the computer that you recorded them on for this to work.

• You have to go to Studio.
• Click RECORD
• Click SCREEN CAPTURE
• Click RECORD and record a few seconds of video
• Click PAUSE
• Click DONE
• at this screen you will see BACK TO RECORDINGS at the top left corner of this window. Click there.
• Voilà, you have found every file you "lost". You are able to click on the video and upload it from here.

Your welcome!!!

[rhooker1]

Thanks, but it didn't work.

[dmartinez6]

At the end of the recording session, be sure to click save to this computer! 🙂

[michelle_powell]

I have found that this solution only works on Screen Capture videos.

[btblanke]

You are a SAINT! Thanks for sharing! 

[MeganBausch]

I know this post was from years ago, but this is the place where it pops up when I do a search for help on Studio deleting my videos, so I thought I'd add my fix that I found, as my video could not be found with only those steps. 

Assuming you have OneDrive, before you do the steps above, you will need to restore the deleted video to your computer. I had no idea that Canvas was using my OneDrive to temporarily store the video files - I noticed it when I was running out of space on my OneDrive and went to empty the Recycle Bin. I found that if I log-in to OneDrive through the internet (not through links on your computer), you can then go to your Recycle Bin (which is different than your computer Recycle Bin). The video files are all there, named whatever you named them as. Restore those to your computer (select all the files, right click, restore). Then, you can use the steps above and it will be able to locate your recorded video. You will be able to see your video in the Recordings and then reupload it, giving it a new name like nothing happened. 

[Chris_Hofer]

@MeganBausch ...

This is interesting...as it would be news to me if OneDrive was configured to store copies of Studio videos.  I've not heard of this before, nor do I see any Studio Guides referring to OneDrive listed here:

Canvas Studio Guide - Instructure Community (canvaslms.com)

So, I'm not 100% sure this will work for everyone.  But, if it is working for you, that's great!

[susan_smith2]

I have lost three lectures today.  After recording webcam lectures, some saved with no problem, and others generated an immediate error after I typed a name and clicked save.  The error reads something like, "oops, looks like we broke something,"  you're not signed in (but I am); do you want to continue to your account or log in to a different account.  The "continue to your account" is gray and cannot be clicked, and the "log in to another account" makes no sense because I am logged in and looking at my name at the top of the screen.  There is nothing to do but click Studio again or close the entire application.  The above solution does not work for webcam videos.  I tried it, and the only thing under "back to videos" is the one short screen capture that I made in order to open the backup.  I have lectures of various lengths, from 10 minutes to 35 minutes or longer, so I'm not sure why on three different videos this error randomly popped up, and my videos are indeed GONE.  I will have to recreate them all.  Canvas should have an auto save, and if there is a time limit, it should be definite and specified on the Studio page.  I am wasting hours of time trying to capture lectures that require video and a white board.  I never know when the video is going to save and when it isn't. One video will save fine, and the next will disappear. An LMS system should not be so weak and faulty that professors can never be sure if their recorded lectures will be saved.  Videos shouldn't instantly disappear without having some type of backup where the files could be retrieved.  

If you have any idea of why my video lectures randomly generate the error, "oops, looks like we broke something," please let me know.

Thank you,

Susan Smith

[rhooker1 · Accepted solution]

Yes, I agree. This is frustrating. I am going back to YouTube. Not ideal, but better than this.

[Beerus]

I hate stuido. This is the third time it has happened to me, I just recorded a 20 minute video, uploaded it, said it was complete I hit done and it vanished. Can't recover it. I tried to record for a few seconds, go to recordings and look, and it was gone. This is my final project for school and I now have to redo the entire 20 minute video because studio is garbage

[SusyRamos]

I screen-recorded and also used webcam at the same time. I played back the recording. it showed my screen recording and webcam recording in the same video. But when I uploaded my assignment. It only shows my screen recording. Where did the webcam recording go, and can I relocate the original video?