Hello @AmberKinsey
Have you installed the screen recorder yet?
How do I install the Studio Screen Capture Applica... - Instructure Community
Once you have it installed, try following these steps:
How do I record a Canvas Studio screen capture vid... - Instructure Community
If that still doesn't work, It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.
In Chrome
On your computer, open Chrome.
At the top right, click the three dots
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.
