Manage Tags button not appearing

[leward]

Hello,

I am an account admin and I just enabled Differentiation Tags in the root account of our Canvas test and beta environments.    I also confirmed that both the teacher and account admin role have all permissions enabled for Differentiaton Tags.  Nevertheless, when I access the People tool in a course as an admin AND teacher, or just as a teacher, the Manage Tags button doesn't appear.  I've tried suppressing all of our local customizations just in case, and that has no effect.  Any ideas on why this might be happening?

[ACook-RVCC · Accepted solution]

Okay, I just found the actual Instructor Guide article and Admin Guide article on Differentiation Tags, and figured it out, I think. These are more helpful than the FAQs. You have to enable it TWICE:

• First, in the Feature Options tab of the root account or subaccount, it needs to be enabled there.
• Then, in the root account or subaccount Settings tab, you have to check the box under the "Features" heading for Differentiation Tags.

I wish it could be turned on or off in a course by course manner by instructors from the course Feature Options tab, but that doesn't seem to be a thing. I just enabled it for our Science and Engineering folks because one person wants to try it out, and I will probably now get a bunch of questions about it since we haven't done an official roll out yet. 

[leward]

Thanks, @ACook-RVCC!. I must be losing it. I saw that in the demo video and searched for "diff" on the settings tab multiple times and got 0 matches.  Now it is showing up.  I even created a support ticket.  Guess I'll close it.  

Regardless, it's odd that it has to be turned on in two places.  Seems redundant to me and unlike other feature options and feature previews.

I agree that this should be a course-level feature option.  If it were, I would be much less hesitant about recommending that it be turned on.

[Maeve_McCooey]

I experienced a similar issue when try to figure out how to get this to display. It's a bit confusing because there are actually three steps to enabling this functionality, one more in addition to the two you've already very helpfully mentioned.

For non-Account Admins - a new granular permission set has been created for Differentiation Tags (Add, Delete, Manage). These must be configured for each of the roles (course and account) that require this functionality. I'd recommend checking all three steps, as I found that doing so resolved the issues we came across when exploring the functionality.